Top 10 Reasons Why do ITSM Tools Implementation Fails & How to Avoid Them?

by Manish Rathi

ITSM Tools Implementation Fails?

  • A service provider is not able to implement the technical solution within a defined timeline
  • Implemented ITSM Tools solution does not deliver on its promises
  • Cultural adoption of the tools and practices fail.

Let’s get into Top 10 causes why ITSM Tools Implementation fails

Over Engineering -

Lack of Organization Change Management (OCM) -

Lack of Organization Change Management

Poor collaboration & communication -

Poor collaboration & communication

Poorly designed processes

Poorly designed processes

Ignoring Heart of ITSM — CMDB -

Ignoring Heart of ITSM

B2B Integrations

Lack of following the application life cycle

Lack of Focus on Automation-

Lack of good functional consultant

Missing Value Chain


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